If you do not find your question in this list feel free to send an email to support@exante-analytics.com
Support
Question: How do we request additional changes to the API?
Answer: EXANTE is an abstract API which allows read/write access from EXCEL to diistributed memory. It is engineered with the principle that it is open for extension. Thus, allowing developers with a solid understanding of Software Engineering to extend and tailor the API to their needs. Additionally, for the past 5 years there has been no need for additional changes. There has been and always will be performance upgrades.
The EXANTE support team is available to assist teams to execute the tailoring of the API to their needs.
Question: What is the expected delivery date for 64Bit libs?
Answer: The EXANTE team suggests users to proceed to 64Bit with caution. We will embark on a 64Bit build toward the end of 2012 beginning 2013. This all depends on the user base feedback. Please bare in mind that 32Bit Excel can run on the 64Bit platform without any side effects.
Installation
Question: After running the EXANTE installation I see N/A in my excel spreadsheet
Answer: Please pay attention to the directory where you selected to install EXANTE. The default is C:\Program Files\EXANTE. in this folder inside the bin directory is a file called licenseinfo.exante. This file needs to be sent to exante support team which will generate the appropriate license file for your machine as, EXANTE is licensed per machine.
Question: Are there any logfiles?
Answer: Yes, log files are located in the %TMP% folder on your local machine.
API
Question: Is there an API available in C#, Java, C++ Matlab or R?
Answer: There is an API and, it is available for clients to use and we do encrourage its usage. The API is primarily C++/COM and therefore accessible via C# and Matlab. Java is not supported at present, and we do intend to provide this at some future time. Our existing clients have provided their own C#, Java and R wrappers around the C++ dll's.
Question: Where can I download the API from?
Answer: The API is made available upon request from our support team only after successful purchase and installation of EXANTE.
User Guide
Question: Is there any user guide or documentation for EXANTE
Answer: At present there is no downloadable user guide, any questions will be answered via email. In general EXANTE is straight forward to use, the complete Excel usage is centered around one formulae. We are at present completing a guide that also contains examples of the EXANTE API and EXANTE Server.
Question: How do I listen to a topic from EXCEL
Answer: Open a worksheet and type the EXANTE connectivity Formulae with the parameters;
("EXANTE"; ;TOPIC;FIELD;[Optional]).
The optional parameter is to set the field value on the topic if the user has the rights to do so.